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Terms of Service

Last updated: 30 August 2026

These Terms of Service (“Terms”) are a legal agreement between you and PsychPanda (“PsychPanda”, “we”, “us”) and govern your access to and use of the PsychPanda website and question bank (the “Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

PsychPanda is a subscription revision platform for doctors preparing for the MRCPsych examinations. You can contact us at bookings@psychpanda.com.

2. About the Service

The Service provides practice questions, model answers, explanations and revision notes, together with tools to track your performance. Content is produced by psychiatry trainees who have passed the MRCPsych examinations and is kept under review, but it is provided for revision purposes only (see section 8).

3. Eligibility and your account

  • You must have a genuine professional reason to use exam-preparation material.
  • You must provide accurate registration details and keep your password confidential. You are responsible for all activity that takes place under your account.
  • Your account is personal to you. You may not share your login, or let anyone else use your account. Access is for one individual only.
  • Tell us promptly at bookings@psychpanda.com if you believe your account has been accessed without your permission.

4. Subscriptions, pricing and payment

  • Access is sold as a fixed‑term pass: currently £50 for 4 months’ access, or £70 for 6 months’ access. Prices are in pounds sterling and include any applicable tax unless stated otherwise.
  • Payments are processed by Stripe. We do not receive or store your full card details.
  • Your access is a one‑time purchase for the stated period. It does not renew automatically and you will not be charged again unless you buy a further pass. Access ends when the period expires.
  • We may change prices from time to time. A price change never affects a pass you have already bought.

5. Refunds and cancellation

Because the Service is digital content made available to you immediately, by completing your purchase you ask us to give you access straight away and you acknowledge that your statutory right to cancel is lost once access begins.

As a goodwill matter, if you contact us at bookings@psychpanda.com within 48 hours of purchase and you have used only a small part of the content, we will normally offer a full or partial refund at our discretion. We may decline a refund where there has been substantial use of the content or where we reasonably believe the request is not made in good faith.

6. Acceptable use

You agree not to:

  • copy, reproduce, download in bulk, scrape, republish, sell, sub‑licence or otherwise distribute any part of the content, except for your own personal revision;
  • share, screenshot for distribution, or post content in study groups, forums, messaging apps or other question banks;
  • use automated tools to access the Service, or attempt to circumvent access controls, rate limits or payment;
  • attempt to gain unauthorised access to the Service, other accounts, or our systems, or interfere with the Service’s normal operation;
  • use the Service in any way that is unlawful, or that infringes anyone else’s rights.

The content is protected by copyright and other intellectual‑property rights. Misuse may result in immediate termination without refund and, where appropriate, legal action.

7. Intellectual property

All questions, explanations, revision notes, text, design and other material in the Service are owned by PsychPanda or its licensors. We grant you a limited, personal, non‑transferable, non‑exclusive licence to access and use the content for your own exam preparation for the duration of your pass. All other rights are reserved.

8. Educational use only — no medical or exam guarantee

  • The content is for revision and educational purposes only. It is not clinical guidance and must not be used to make decisions about the care of any patient. Always rely on current authoritative clinical sources and your own professional judgement.
  • We work to keep content accurate and up to date, but we do not warrant that it is complete, current or error‑free, or that it reflects the latest examination syllabus.
  • We do not guarantee any particular result in any examination. Your performance depends on many factors outside our control.

9. Availability and changes to the Service

We aim to keep the Service available but we do not guarantee uninterrupted access. We may add, change, suspend or remove features, and we may carry out maintenance that makes the Service temporarily unavailable. If we permanently discontinue the Service while you hold a valid pass, we will provide a pro‑rata refund for the unexpired period.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if we are required to by law, or to protect the Service or other users. Where the breach is serious — for example sharing or redistributing content — we may terminate without refund.

11. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under law. Subject to that, we are not liable for any loss of profits, loss of opportunity, examination outcomes, or any indirect or consequential loss; and our total liability to you for any claim connected with the Service is limited to the amount you paid us in the 12 months before the claim arose.

12. Changes to these Terms

We may update these Terms from time to time. If we make a significant change we will take reasonable steps to tell you, for example by email or a notice on the site. Continuing to use the Service after a change takes effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may bring proceedings in your home jurisdiction.

14. Contact

Questions about these Terms: bookings@psychpanda.com.